Bigpond “No Password” Error When Setting Up Email

It can be frustrating to encounter a “no password” error when configuring your BigPond email. This error usually means that the email program (Outlook or another email client) cannot authenticate the password for the BigPond servers. Double-check that the password was entered correctly in the email settings. Even if you are confident that the password is correct, try changing it, as there may be errors associated with the password, possibly due to updates not applied across all interfaces.

First, log in directly to your BigPond email on the web to verify that the current password is working. If successful, enter the same password into the email client where the problem persists. Ensure that the server settings are correct: the incoming server should be mail.bigpond.com with SSL enabled and port 993 for IMAP or 995 for POP, and the outgoing server should be mail.bigpond.com with SSL enabled and port 465 or 587.

If this does not resolve the problem, you may need to delete and reconfigure the email account on the email client. Deleting credentials and clearing the web cache may fix setup issues. If not, BigPond Customer Support can help resolve the problem or provide an explanation as to why the email setup is not working.

More info; https://www.bigpondonlineservice.com/blog/bigpond-customer-care-melbourne/