Bigpond emails sent aren’t appearing in the sent folder

If you are not able to find the sent Bigpond emails within the Sent items folder, there might be problems related to the configuration setting of the email client or issues on the server that prevent proper email synchronization. Your first move should include examining those options on the email client you are using. Such as Outlook or other related email software, and see whether ‘Save sent messages’ or ‘copy to sent’ has been checked. In almost all clients, this is available under the account settings or preferences.

In the same scenario, If the settings are correct and still nothing seems to be going through, Is this the correct IMAP server settings because IMAP works best at syncing folders? You should have the imap.server.telstra.com configured on port 993 SSL enabled, as this is the IMAP server. It is very useful to use IMAP because any actions done on the email client reflect on the server, for instance, electronic mails that have been sent get stored under sent messages on the server. Should your settings be right and the problem persists this could be a natural server problem that could sound temporary or Bigpond Customer Support Number might be able to help with fixing the sync issue. Serious worries.

More Info: https://www.bigpondonlineservice.com/blog/bigpond-customer-care-melbourne/